Ryevale Nursing Home Complaints Procedure
Any matter of concern or comments in relation to Residents’ care in the Nursing Home can be made by the Resident or next of kin on their behalf to any member of our team:
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There are nurse Managers on Duty, day or night, please ask if you wish to speak with the manager on Duty.
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Joint Assistant Directors of Nursing Anu John and Ashish Varghese are on Duty 7 days to discuss any concerns/ complaints you may want addressed.
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All complaints are investigated by/or on behalf of, our Nominated Complaints officer and PIC, Antoinette Gallagher, who can be contacted at: 016244201 to make an appointment or by asking at reception.
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Email: info@ryevalenh.com
We are happy to discuss any matter and answer any questions you may have. Any written complaints will be acknowledged within 5 working days.
Any complaints investigated internally will be aimed to be resolved as soon as possible or within 30 working days of receipt.
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Where the investigation takes greater than the 30 working days to conclude, the nominated complaints officer shall liaise with the complainant and inform them of this. The outcome of the complaint shall be documented and communicated in writing to the complainant and documented in the complaints register.
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Any complaints that cannot be resolved shall be referred to our Nominated Complaints Review Officer, Pearce Gallagher, Healthcare Provider of the Ryevale Nursing Home, who can be contacted at 016244201, email; FAO Pearce Gallagher at pearce@ryevalenh.com
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A review is conducted and concluded, as soon as possible and no later than 20 working days after the receipt of the request for review.
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In the event that the complainant remains unsatisfied at this stage, then they will have their complaint referred to the Independent Appeals Officer. All referrals to the Independent Appeals Officer should be made in writing to Geraldine Joy, Lisheen Nursing Home, Stoney Lane, Rathcoole, Co. Dublin. Ph No.01 257 4500.
A full copy of our policy is available on request.
If you are not satisfied with the outcome of the complaints' procedure within the nursing home, you may contact the Office of the Ombudsman on: 1890 22 30 30 or (01) 639 5600.
By email to: ombudsman@ombudsman.gov.ie
The Office of the Ombudsman,
6 Earlsfort Terrace,
Dublin 2, D02 W773.
Or contact our regulator HIQA:
By Phone: 021 240 9300
By email to: info@hiqa.ie
Advocacy Services Details:
Sage Advocacy
24-26 Upper Ormond Quay, Dublin D07 DAV9
info@sageadvocacy.ie
(01) 536 7330
09:00 - 18:00 Monday-Friday
We are happy to discuss any matter and answer any questions you may have at any time. We are here to help.
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